How can we help?
We usually reply within two business days.
Contact us
The fastest way to reach us is by email. Include your device model, iOS version and a short description of what happened — a screenshot or screen recording helps enormously.
Email support@appable.appHow do I request a refund?
Refunds for App Store purchases are handled by Apple, not by us. You can request one at reportaproblem.apple.com. If Apple denies your request and you believe it’s an error, reach out — we’re happy to help.
How do I cancel a subscription?
Subscriptions are managed through your Apple ID. Open Settings → tap your name → Subscriptions, select DoseDash, then tap Cancel Subscription. Your access continues until the end of the current billing period.
How do I restore a previous purchase?
Make sure you’re signed into the same Apple ID you originally purchased with, open DoseDash, and use Restore Purchases in the app’s settings. If that doesn’t work, write to us and we’ll sort it out.
Is my data backed up?
Your logs live on your device and are included in your normal iCloud or computer backups. Deleting the app deletes its local data, so back up first if you’re switching devices.
Can I request a new feature?
Absolutely — we read every suggestion. Tell us how you imagine the feature working; real use cases shape our roadmap.